With the continuous promotion of Jinggong Science &Technology business in the world, many products are exported to all over the world. Although COVID-19 has swept the world since the beginning of 2020, it has brought some challenges to the foreign trade industry. But with the excellent product quality and good customer service, the overseas business of the company is still developing smoothly. At the same time, the company pays attention to epidemic prevention and control and service guarantee on the one hand, and tries its best to provide overseas customers with on-site services and technical support equivalent to domestic customers.

Comrade Zhu Jiangliang as the electrical designer of technical department and comrade Chang Bo as commissioning personnel of after sales service department in our construction machinery branch, went abroad for many times in 2021 to install equipment for overseas customers. Recently, after successfully debugging the full-automatic purlin machine production line of Portuguese customer, they have returned safely and arrived in China. At present, they are cooperating to accept quarantine.

Due to the building material machinery products are mechanization-hydraulic integrated continuous production line, often need to configure electrical design and after sales service debugging to complete the installation and commissioning work. In the long-term coordination and training, Zhu Jianliang and Chang Bo have become the best partners. The equipment commissioning starts with scattered accessories, which are assembled and trial produced step by step according to the drawing; Fix the central axis, diagonal, and adjust the height of the horizontal plane; According to the prefabricated pipeline wiring, adjust the precise positions of various photoelectric sensing elements and sensors... A production line with a length of tens of meters is installed by both of them. In the past year, this pair of best partners have always put the needs of customers first, adhered to their commitments to customers, and are not afraid of hardship, overcoming difficulties and charging ahead, reflecting the spirit of excellent craftsmen to fulfill their duties.

The difficulties of debugging abroad cannot be preset. In the process of assembly, there are many situations such as climbing to find out, minor injury caused by collision, and grease jam on the drilling machine. In order to successfully complete the task with quality and quantity, speed up the progress and reduce the risks abroad, they worked overtime. When they encountered thorny problems, they worked hard without the assistance of professional foreign aid. They worked together to give advice and cooperate until they handed over the products satisfactory to customers and operated stably for a period of time, so as to ensure that the equipment is safe, and eliminate customers' worries.

The risk of debugging abroad is unimaginable. Due to the spread of the epidemic abroad and the low vaccination rate in some countries, many ordinary workers have become the "mobile carrier" of the source of the disease. When debugging the slitting and cut to length line in Mexico, a local worker was still working on the site the day before and was detected positive for the new crown the next day. Without warning and insufficient protection, many local workers were recruited one after another. In order to effectively ensure their own safety, Zhu Jianliang and Chang Bo basically wear masks 24 hours a day. For a long time, their ears have been scratched with blood marks and the pain is unbearable. At the same time, some places have bad weather and very hot weather. Free breathing has become a luxury for them. We connected Zhu Jianliang and Chang Bo, who were in quarantine, to consult: "were you afraid at that time?" They said with one voice: "How could we not? But when we think of the urgent needs of customers and the expectations of the company, we have strengthened our belief that we must successfully complete the task and return safely and smoothly."

Zhu Jianliang and Chang Bo have adhered to their jobs for nearly 20 years. Everything is subject to the arrangement of the company. Wherever there are difficulties, they go first. Every time you go to a customer service unit, you can always get high praise from customers. They are serious and responsible to customers, dare to take responsibility, actively work hard, and have the service spirit of being anxious and thinking about customers; They are professional, efficient, diligent in research, and have the ability to comprehensively deal with various complex problems. They have been away from home for everyone and the company for a long time. They are a model in the after-sales service system of Jinggong Science & Technology. Therefore, they have won the title of advanced employee of the company in 2021.

Our company always insists on paying equal attention to epidemic prevention and after-sales service. In order to ensure the safety of after-sales service personnel, before each employee's assignment, the company provided him with various materials in strict accordance with the national epidemic prevention guidance requirements, implemented vaccination, firmly established the employee's protection concept of "safety first and prevention first", and specially set up safety officers to regularly track the itinerary and health status of each expatriate. Till now, there is no after sales service personnel infected by corona virus.

Near the new year, there are many such excellent after sales service personnel stationed abroad. They start from the overall situation and devote their strength with practical actions for the development of the company, which not only creates value for customers, but also wins reputation for the enterprise. We sincerely hope that they can complete their tasks as soon as possible, return safely and spend a happy and peaceful Spring Festival with their families.