A red flag is quickly sent to Shaoxing from the distant Taiyuan Express in Shanxi, just like the raging sun in the early summer, warming the hearts of every technology employee. This is what kind of banner, what is the touching story behind the banner?

Wang Mugang, the protagonist of this article, is the person who is especially grateful to the customer of Shanxi Chengtai Steel Structure Branch, and thanked him for his professional service provided by the after-sales service department of Jinggong Technology Construction Machinery Branch. 365 days a year, how many days and nights are running around the country and around the world, Jinggong Technology Construction Machine After-sales Service Department has always fulfilled its commitment to customers with practical actions, and is eager for customers to think about what customers want. With a solid technical level and a serious and responsible attitude, it has been well received by customers.

Event documentary: Shanxi Chengtai Steel Structure Branch is a large-scale private enterprise under the Chengtai Group, which is a steel structure, steel products and plates. At the end of 2016, it signed a polyurethane rock wool composite board production line with Jinggong Technology Construction Machinery Branch. With a sales volume of nearly 10 million yuan and a total production line length of about 140 meters, it is a large-scale production line for customized production.

At the beginning of March, Wang Mugang, the deputy manager of the after-sales service department, was ordered to go to the customer site to guide the installation and commissioning. Since the customer was completely in contact with the polyurethane rock wool production line, the experience in production operation was almost zero, plus the first order. With such a large production line, the various infrastructures of the factory are still incomplete. Jinggong Technology deployed in advance when the order was received, especially the construction machine after-sales service department. Before the equipment entered the market, Wang Mugang went to the customer factory to guide the site infrastructure in advance. At that time, the floor paint of the workshop was just completed for two days. At the customer's office, the trucks are directly driven into the workshop for unloading. This time, in order to protect the ground from dry paint, the car can't enter directly. Only the guide rails can be used at the door. The equipment is placed on the flatbed truck first, and the flatbed is pushed along the guide rails. It can be imagined that the light unloading work in place, the difficulty factor has increased a lot, extremely challenging the operator's careful and meticulous and technical. Wang Mugang led the other three colleagues in the after-sales service department for ten days, and finally successfully unloaded the last two cars on March 26.

On April 10th, it took another 15 days to fight continuously, ending the installation and entering the single-machine debugging. On April 21, the customer's steam was opened and the machine was commissioned. Unlike the previous electric heating, this technical solution uses steam heating, which is also a new attempt. On April 23, the first hidden wall panel foamed out of the board, 8 different plate types, and a continuous test machine every two days. It took only over a month to complete the commissioning task under such difficult conditions as the customer's production site. On May 4th, the partition wall panel was made in the morning, and the rock wool board was made in the afternoon. In the middle, the mold transformation was needed. From 7:30 in the morning, it was completed at 12 o'clock in the evening, and more than 2,000 meters of qualified finished boards were produced.

From the arrival of the equipment to the successful acceptance of the equipment on May 20, Wang Mugang and his after-sales team worked overtime every day for almost two months. They were not afraid of dirty, not afraid of being tired, working at least 12 hours a day, and running on Sunday. The family did not return once, and finally handed over all matters on May 21. Among them, the customer from the complete understanding, training and installation, until the church production all the necessary matters, can basically judge their own problems, qualified production of the board, this moment led the team full of victory and joy of the qualifying list return with glory.

The customer immediately sent a banner of “work seriously, professional and skilled”. The after-sales service department of Jianji Branch was very happy after receiving the banner, and our comrade Wang Mugang still said plainly: “I just made me. What should be done, honor is everyone's, personal hard work is worthwhile, can be exchanged for customer recognition and praise, this is our greatest glory, but also the motivation and advancement of our future work!"

Service, even a thousand words can not resist the customer's satisfaction, dedication, professional dedication to debug the equipment, create value for customers is our after-sales service philosophy, we have a lot like Wang Mugang Such comrades, Jinggong products have higher trust and satisfaction.

There is a kind of happiness in life that is the smile and gratitude of seeing customers' approval; there is a kind of happiness that technology products continue to maintain good quality and innovation, and get more recognition from the market; there is a kind of happiness that persists in the industry that they love, in the fine The team of the team plays a little bit of heat and contributes a force.

The story behind the banner is still going on. There are still many cases of moving customers with heart and soul, and Jinggong Technology is constantly building a bridge of friendship with customers to create a better future!